At Nomad Finds Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and refund process.
Return Eligibility
Customers may request a return within 14 days of receiving their order. To qualify for a return, the item must:
- Be unused and in its original condition
- Include original packaging and accessories
- Not be damaged due to misuse or improper handling
Items returned after the 14-day return window may not be accepted.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Used or damaged products
- Items missing original packaging
- Final sale or clearance items
- Personalized or customized products
Return Process
To initiate a return, customers must contact our support team within the return period by emailing:
Please include:
- Full name
- Order number
- Reason for return
- Photos of the item if damaged or defective
Our team will review your request and provide return instructions within 2–5 business days.
Refund Policy
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds are processed within 7–10 business days after inspection
- Refunds may be issued through an agreed compensation method since we only offer Cash on Delivery (COD)
If the return does not meet our policy requirements, the refund request may be declined.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work quickly to provide a replacement or suitable resolution.
Exchange Policy
We allow exchanges for defective or damaged items within 14 days of delivery, subject to product availability.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect or damaged. Shipping charges are non-refundable unless otherwise stated.
Cancellation Policy
Orders may only be canceled before shipment confirmation. Once an order has been dispatched, it can no longer be canceled and must follow the return process after delivery.
Contact Information
For all return and refund inquiries, please contact:
Email: [email protected]